Frequently Asked Questions
Browse Our FAQs
Where can I find a specific product?
Please review the listing of top Lékué USA retailers on this website. You can also review your favorite housewares website, or you can call 302 326 4805 for more information.
What websites carry Lékué products?
Many housewares websites offer Lékué products. Please go to your favorite search engine and type in "Lekue", and a listing will appear.
Does Lékué warranty their products?
Lékué offers a 10 year warranty for manufacturer's defects. We will replace any item with the same or similar item, if the item fails during use. Warranty not effective for commercial use.
Can I order items that are available in other countries and not the USA?
Lékué USA does not special order products that are available outside the USA but you are welcome to email us your request for other items at firstname.lastname@example.org.
Why are some products listed in your brochure but are not available in the United States?
Some of our brochures are used internationally and may contain products that are sold outside the USA.
Will Lékué ship internationally?
Lékué USA does not ship outside the USA, however, we can direct you to local distributors that can help fulfill your product needs.
Can I order a catalog or product brochure?
Please place an order through this website, however your product questions may already be answered in this website.
I am opening a new store. Who is your contact person in our State?
Please send an inquiry through this website, or call 302 326 4805 and ask for customer service, and we will direct you to a local sales representative
What is the procedure for returning product that needs to claimed under the Lekue Warranty?
Please either call 302 326 4805, or send an e-mail through this web-site to "consumer relations", and you will receive shipping instructions and the procedure for returning items that require replacement.
What is a pre-authorization charge for an online order?
When you place an order, we contact the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the entire transaction processes or the authorization expires, but this isn't an actual charge.
Your credit card will be charged once the item has shipped. When more than one item is purchased on your order, we will charge your card for each item or shipment total. Since the shipping time frames vary, your credit card statement may reflect individual charges for each item or shipment total.
The authorization will be removed from your account according to the policies of your bank. To remove an authorization, contact your bank to clarify how long they hold authorizations for online orders.
Who is not authorized to sell our products on Amazon?
There are several third party sellers on the Amazon.com website that are not authorized to sell Lekue USA products. When purchasing, it is important to note where the product is being "shipped from and sold by";, which is clearly stated in the header for each product that is sold on Amazon.com. Please use caution when making a purchase on Amazon.com, as it is possible that the Lekue USA product will not be covered by our warranty. If you purchase from a third party seller on Amazon.com, and there is an error with the product, you must go through that third party seller to resolve the issue. Lekue USA will not refund or replace products bought through Amazon third party sellers unless the seller is an AUTHORIZED THIRD PARTY SELLER. Email us at info@Lekueusa.com or call us at 302 326 4805, before you purchase to verify if the seller is an AUTHORIZED THIRD PARTY SELLER.
For additional cleaning options if you have any odor, please try these tips.
1. Place lemon slices with water into the deep steam case and heat in the microwave for 1 minute at 600. After heating, remove the water and scrub with lemon the walls of the steam case and rinse.
2. Heat 50 ml of milk in the Steam case for 1 minute at 600W. Once heated, remove the milk with a spoon scrubbing the walls of the Steam case. Remove and rinse.
3.Hand washing with warm water in without soap, and putting it in the oven at 200ºC/392F full with soda and lemon slices.
For additional information on Microwave Cooking
For additional information on plastic read more in our About Plastic section.
What if my microwave is a higher wattage than recommended?
If your microwave is a higher wattage than recommended for the product, no worries! Simply power down your microwave to the needed wattage. You can do this by pressing the "power" button on your microwave and selecting the power level or percentage needed. Please consult your microwave's user manual if you have any questions about powering down your microwave.